Terms and Conditions

Welcome to the WOLFTOYZ website. This website is operated by [WOLFTOYZ] (hereinafter referred to as "WOLFTOYZ", "we", "us", or "our").

These Terms and Conditions (hereinafter referred to as "these Terms") apply to your browsing, accessing, and using the WOLFTOYZ website, as well as purchasing products or using related services through this website.

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies published on this website from time to time, constitute the entire agreement between you and WOLFTOYZ.

By browsing or using this website, you agree to be bound by these Terms. You should carefully read the terms in effect at the time before submitting an order. By submitting an order, you confirm that you have read, understood, and agreed to be bound by these Terms and the relevant policies.

If you do not agree to these Terms, please stop using this website and do not submit any orders.

I. Age Restriction

1. This website and the adult products sold herein are intended for viewing and purchase only by individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher.
2. By browsing this website, creating an account, or submitting an order, you represent and warrant that:
   • You meet the above age requirement;
   • You have the capacity to enter into a legally binding contract; and
   • It is permitted by the laws of your country or region for you to browse, purchase, possess, and use the relevant products.
3. WOLFTOYZ reserves the right to refuse service, cancel orders, restrict accounts, or require proof of age if there is a reasonable suspicion that a user does not meet the age requirement.
4. You may not purchase adult products on behalf of minors, nor may you allow minors to use your account to browse or purchase such products.

II. Lawful Use of the Website

You agree that you:

1. Will only use this website for lawful browsing, inquiries, and shopping;
2. Will not submit speculative, false, fraudulent, or impersonated orders;
3. Will not use unauthorized payment methods or the payment details of others;
4. Will not interfere with, disrupt, hack, or attempt unauthorized access to this website, its servers, accounts, or data;
5. Will not use automated programs, robots, crawlers, or other means to mass-extract content from this website;
6. Will not upload viruses, malicious software, or other content that may damage the operation of the website;
7. Will not use this website or products for any illegal, fraudulent, harmful, or infringing purposes; and
8. Will not assist others in performing the above acts.

If we have reasonable grounds to suspect that any account, transaction, or order involves fraud, illegal activity, or a breach of these Terms, we may suspend processing, require further verification, cancel the order, or report the matter to the relevant authorities.

III. Customer Data and Account Security

1. You must provide us with complete, accurate, and up-to-date information, including your name, email address, phone number, billing details, and shipping address.
2. If you fail to provide the information required to process your order, we may be unable to accept or fulfill your order.
3. You are responsible for checking all information before submitting an order. You should notify us as soon as possible if there are any changes to your information.
4. If you create an account, you are responsible for maintaining the confidentiality of your username, password, and other login details, and for preventing unauthorized use.
5. Activities conducted through your account are generally considered to be authorized by you, except where otherwise provided by law or where you have notified us promptly of unauthorized use.
6. If you suspect unauthorized use of your account, you should change your password immediately and contact customer service.
7. We will handle your personal data in accordance with our Privacy Policy.

IV. Formation of Contract

1. Products, prices, and information displayed on this website constitute an invitation to treat and do not represent a formal offer to sell by our company.
2. By completing the checkout and submitting an order, you are making an offer to WOLFTOYZ to purchase the items in the order.
3. After submitting your order, you may receive an email or system notification confirming that we have received your order (hereinafter "Order Confirmation"). The Order Confirmation only indicates that we have received your order; it does not mean the order has been accepted.
4. Even if payment has been authorized or funds have been deducted from your account, this does not mean we have accepted the order.
5. The contract of sale for the products is only formed when we issue you a shipping confirmation notice or physically hand over the products to the courier, whichever occurs earlier.
6. If an order is shipped in batches, the contract for each batch is formed only when we issue a shipping confirmation for that batch or hand it over to the courier.
7. If we are unable to accept all or part of an order for which payment has already been collected, we will refund the amount for the unaccepted products using the original payment method.

V. Product Availability and Out-of-Stock Items

1. All orders are subject to stock availability, payment confirmation, delivery restrictions, and order verification.
2. Adding items to the shopping cart or receiving an Order Confirmation does not guarantee that the products are reserved.
3. If, after confirming an order, we find that a product is out of stock, stock information was incorrect, the product is discontinued, or it cannot be delivered, we will contact you and offer one or more of the following arrangements:
   • Waiting for restock;
   • Replacing with an item of equal or higher value;
   • Canceling the relevant product; or
   • Refunding the relevant amount.
4. We will not substitute an item you originally ordered with another without your consent.
5. If an order contains multiple items, we may ship them in separate batches based on stock or logistics arrangements.

VI. Acceptance or Rejection of Orders

We may reject, suspend, or cancel all or part of an order for reasonable reasons, including but not limited to:

• Product out-of-stock or discontinued;
• Obvious errors in product, price, discount, or stock information;
• Payment failed, rejected, or cannot be verified;
• Order information is incomplete, incorrect, or cannot be verified;
• The product cannot be delivered to the specified address;
• The product is subject to local laws, customs, or logistics restrictions;
• We reasonably suspect the order involves fraud, resale, abuse of promotions, or other illegal activities;
• You do not meet the age requirement; or
• Circumstances beyond our reasonable control occur.

If we reject or cancel an order that has been paid for but not yet shipped, we will refund the relevant amount using the original payment method. However, any differences arising from banks, payment service providers, or exchange rates will be handled in accordance with the arrangements of those institutions.

We will not arbitrarily reject an established order without reasonable grounds.

VII. Order Modification and Cancellation

1. Before payment, you should check the products, quantities, prices, discounts, recipient information, and the total amount payable.
2. Once payment is completed, the order enters the processing stage. We will do our best to assist with requests to modify or cancel the order, but we cannot guarantee success.
3. Once an order has been packed, handed over to the courier, or a shipping confirmation has been issued, it cannot be canceled.
4. If you need to modify or cancel an order, please contact customer service as soon as possible.
5. Additional costs incurred due to address changes, re-delivery, returned shipments, or re-processing of orders may need to be borne by you.
6. Arrangements for returns, exchanges, and refunds must comply with the "Return and Refund Policy" of this website.

VIII. Prices, Currency, and Data Errors

1. Product prices are as displayed on the checkout page of this website at the time of order submission.
2. Unless otherwise stated, prices on this website are displayed in Hong Kong Dollars (HKD).
3. Overseas payments may involve exchange rate differences, overseas transaction fees, bank charges, or payment service provider fees, which are to be borne by you.
4. Prices may be adjusted from time to time, but this generally does not affect orders that have already been established.
5. We make every effort to ensure that prices, discounts, and product information are accurate. In the event of an obvious input, technical, system, or pricing error, we may contact you before shipment to:
   • Proceed with the order at the correct price; or
   • Cancel the affected product and refund the relevant amount.
6. If an incorrect price is obviously lower than the reasonable market price, we may reject the order before the contract is formed, even if an Order Confirmation has been issued.
7. All promotions, discounts, and gifts are subject to the terms of the relevant campaigns.

IX. Promo Codes, Member Discounts, and Gifts

1. Promo codes can only be used within the specified period and for orders meeting the specific conditions.
2. Unless otherwise stated in the campaign terms, generally only one promo code can be used per order.
3. Promo codes cannot be exchanged for cash, resold, or applied to past orders.
4. If an order is canceled, returned, or refunded, promo codes, member points, or other non-cash benefits used may not be re-issued.
5. If a refund makes an order no longer eligible for the original discount, minimum spending gift, or free shipping threshold, we may adjust the refund amount according to the relevant policy.
6. If a returned product includes a gift, you may need to return the complete and unopened gift along with the product.
7. If we reasonably suspect that promotions are being abused, reused, resold illegally, or circumvented through multiple accounts, we may cancel the relevant promotion or order.

X. Payment Processing

1. Accepted payment methods on this website are as displayed on the checkout page.
2. By using a credit card, debit card, electronic wallet, or other payment methods, you confirm that:
   • You are the legitimate holder of the payment method; or
   • You are duly authorized by the legitimate holder to use it.
3. Payments are processed by third-party payment service providers. We may not directly store your complete credit card or payment account details.
4. We will only process orders after payment authorization is received, billing details are verified, and the full amount is confirmed.
5. If payment is rejected, revoked, reversed, or fails to complete, the order may be suspended or canceled.
6. Bank transfers are only applicable to bulk purchases we accept or orders otherwise agreed upon.
7. Bank charges and other additional fees incurred from bank transfers and overseas payments are to be borne by the customer.
8. If payment is not received within the specified payment period, the order may be automatically canceled.
9. If you discover duplicate charges or unauthorized transactions, please contact us and the relevant payment institution as soon as possible.

XI. Shipping and Discreet Packaging

1. Product shipping, shipping fees, free shipping thresholds, surcharges for remote areas, delivery times, undelivered orders, and overseas import restrictions are handled in accordance with the "Shipping Policy" of this website.
2. All orders are packed in unmarked cardboard boxes, opaque courier bags, or other appropriate discreet packaging.
3. The outer packaging will not display product images, words like "adult products", or WOLFTOYZ promotional content.
4. The courier label must still contain the sender, recipient, and contact information necessary for delivery.
5. Overseas orders must be declared truthfully as to the category, quantity, and value of the goods, in accordance with applicable laws, customs, and logistics requirements. Customs documents may show appropriate product descriptions.
6. Different countries or regions may restrict the import of adult products, liquids, lubricants, sprays, or lithium battery products. You are responsible for checking the relevant regulations of the destination before placing an order.

XII. Returns, Exchanges, and Refunds

1. Returns, exchanges, refunds, and handling of manufacturing defects, shipping damage, wrong deliveries, and missing items are conducted in accordance with the "Return and Refund Policy" of this website.
2. Due to health and hygiene reasons, adult products, intimate items, condoms, lubricants, cleaning products, and other specified items are generally not accepted for return or exchange without cause once opened, used, or if the hygiene seal has been broken.
3. The above restrictions do not affect your rights to submit reasonable claims regarding manufacturing defects, shipping damage, wrong deliveries, missing items, or products not as described.
4. Customers should inspect products as soon as possible after receipt and contact customer service within the timeframe specified in the "Return and Refund Policy".
5. All returns must be pre-authorized with an RMA (Return Merchandise Authorization). Unauthorized returns may not be accepted.
6. These Terms do not exclude or limit your statutory rights under applicable law.

XIII. Product Information and Images

1. We strive to ensure that product names, functions, specifications, dimensions, materials, colors, and images are accurate.
2. Different screen settings, lighting during photography, packaging updates, or production batches may lead to reasonable differences between the actual product and the images.
3. Product images may include props, demonstration items, or scene settings; unless explicitly listed on the product page, such items are not included with the product.
4. Some product information is provided by manufacturers, brands, agents, or suppliers. We may modify the relevant information upon receiving updates.
5. If there is a discrepancy between the website information and the product's original label, packaging, or manual, please stop using it and contact customer service for verification.
6. We will not use "actual product prevails" as a reason to exclude liability for major errors, misrepresentation, or failure to deliver the product as described.

XIV. Product Use and Safety

1. Before using any product, please carefully read the product page, original packaging, labels, and manufacturer's manual.
2. Products should only be used for their intended purpose, on the applicable parts of the body, for the recommended duration, and according to the specified charging methods, water-resistance levels, and cleaning methods.
3. Do not use products that are damaged, cracked, deformed, leaking, unusually hot, or not functioning properly.
4. Please store products out of reach of children and pets.
5. Before and after using intimate products, clean and dry them properly according to the manufacturer's instructions.
6. Different toy materials may only be suitable for certain types of lubricants. If unsure, please refer to the product description or contact customer service.
7. "Water-resistant" does not mean fully submersible. Please confirm the individual product's water-resistance rating before use.
8. Before charging, ensure the product and the charging port are completely dry.
9. If pain, bleeding, numbness, allergies, redness, or other discomfort occurs during use, stop immediately and seek medical advice if necessary.
10. Sharing intimate products is not recommended. If sharing is necessary, appropriate hygiene and barrier protection measures should be taken.
11. You are responsible for judging whether a product is suitable for your own circumstances and for using it according to the instructions and professional advice.

XV. Non-Medical Advice

1. Information on sexual health, body care, product use, and other topics provided on this website is for general reference and educational purposes only.
2. The content on this website does not constitute diagnosis, treatment, prescription, medical advice, or other professional advice, nor can it replace the advice of a doctor or qualified medical professional.
3. If you are pregnant, postpartum, in recovery, undergoing treatment, suffering from a disease, using medical devices, or have any health concerns about using the products, you should consult a doctor or relevant professional before use.
4. Never ignore, delay, or stop seeking professional medical advice due to content on this website.
5. Customer reviews, user shares, staff recommendations, and third-party content represent individual experiences and do not imply that all users will achieve the same results.
6. If there are discrepancies between product pages, website content, and original labels or manufacturer instructions, please contact us or the manufacturer for verification before use.

XVI. Intellectual Property

1. All content on this website, including but not limited to text, images, videos, audio, designs, layouts, graphics, logos, trademarks, product descriptions, software, data, and other materials, is owned by or licensed to WOLFTOYZ, its affiliates, or relevant rights holders.
2. The content on this website is protected by copyright, trademark, and other intellectual property laws in Hong Kong and other applicable jurisdictions.
3. You may only use the content on this website for personal, non-commercial, and lawful shopping purposes.
4. Without our prior written consent or the consent of the relevant rights holders, you may not:
• Copy, reproduce, publish, or redistribute website content;
• Modify, translate, or create derivative works;
• Use the content for commercial, advertising, or resale purposes;
• Create databases containing website content;
• Remove copyright, trademark, or rights notices; or
• Exploit all or part of the website content in any other way.
5. Purchasing products or downloading website information does not transfer any intellectual property rights to you.
6. Third-party brands, product names, and trademarks belong to their respective rights holders.

XVII. Customer-Submitted Content

1. If you submit reviews, images, videos, comments, or other content to this website, you confirm that:
• You have the right to submit the content;
• The content is truthful and not misleading;
• The content does not infringe on any third-party rights;
• The content does not contain illegal, insulting, threatening, hateful, or malicious data; and
• The content does not contain personal data of others or private images without consent.
2. To protect privacy, do not submit photos of faces, identification, addresses, phone numbers, order details, or other sensitive information in public reviews.
3. You grant WOLFTOYZ a non-exclusive right to display, organize, and use the content on our website, social media, and promotional materials; however, we will handle personally identifiable information according to our Privacy Policy.
4. We may reject, hide, or delete content that violates these Terms or may harm the interests of others.

XVIII. Third-Party Websites and Services

1. This website may contain links to third-party websites, social platforms, payment services, logistics services, or other external resources.
2. Third-party websites and services are operated independently by those third parties; their content, availability, security, and privacy arrangements are beyond the control of WOLFTOYZ.
3. Providing links does not mean we endorse or guarantee the products, services, content, or opinions of third parties.
4. When using third-party websites or services, you should read and comply with the terms and privacy policies of those third parties.
5. To the extent permitted by applicable law, WOLFTOYZ shall not be liable for the acts or content of any third-party websites or services.

XIX. Website Availability

1. We will reasonably maintain the operation of the website but do not guarantee that the website will be free from interruptions, delays, errors, or security incidents at all times.
2. We may suspend or restrict all or part of the website functions for maintenance, updates, security, operational, or technical reasons.
3. You are responsible for ensuring the use of suitable devices, networks, and security measures to access this website.
4. If you discover errors, suspicious activity, or security issues on the website, please stop the relevant operation and contact us.

XX. Limitation of Liability

1. Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited by law, including fraud, willful misconduct, and liability for death or personal injury resulting from negligence.
2. To the extent permitted by applicable law, WOLFTOYZ shall not be liable for any indirect, incidental, special, or consequential loss arising from:
• Using products not in accordance with product instructions or manufacturer's guidelines;
• Improper charging, cleaning, storage, modification, or use of incompatible accessories;
• Customer failure to disclose or consider their own health conditions;
• Acts of third-party payment, logistics, websites, or services;
• Customs, legal, logistics, weather, public events, or other circumstances beyond our reasonable control; or
• Customer providing incorrect, incomplete, or outdated information.
3. If WOLFTOYZ is held liable for an order by law, to the extent permitted by applicable law, our total liability for that order shall generally not exceed the amount actually paid by the customer for the affected product.
4. These Terms shall not exclude or limit any statutory rights the customer enjoys under applicable consumer protection laws.

XXI. Indemnity

To the extent permitted by applicable law, if you breach these Terms, use the website illegally, infringe on the rights of third parties, or provide false information, and this causes WOLFTOYZ to suffer reasonable losses, claims, costs, or liabilities, you agree to compensate WOLFTOYZ for the reasonable losses directly resulting from such behavior.

These Terms do not require the consumer to provide compensation for losses that were not caused by their behavior, or for which they should not legally bear responsibility.

XXII. Force Majeure

We will not be liable for any delay or failure to perform our obligations due to events beyond the reasonable control of WOLFTOYZ. Such events include, but are not limited to:

• Acts of God, severe weather, or natural disasters;
• Fires, floods, or pandemics;
• War, terrorist acts, riots, or public events;
• Actions by governments, customs, or regulatory agencies;
• Strikes, traffic, or logistics disruptions;
• Flight, port, or border delays;
• Power, communications, network, or system failures; and
• Major disruptions by third-party suppliers, payment institutions, or logistics companies.

We will resume our obligations as soon as reasonably practicable and notify customers significantly affected by such events.

XXIII. Privacy and Communication

1. We collect, use, store, and disclose your personal data in accordance with the "Privacy Policy" of this website.
2. By submitting an order, you agree to our use of necessary information for payment processing, delivery, customer service, returns and exchanges, fraud prevention, and fulfilling legal obligations.
3. We may provide necessary information to payment service providers, logistics companies, IT service providers, and other service providers assisting with the completion of orders.
4. We will contact you via email, phone, text message, WhatsApp, account notifications, or website announcements.
5. Promotional information will be sent according to your choices and applicable law. You may unsubscribe from promotional information at any time using the methods provided in the messages.
6. Stopping promotional information will not affect necessary notifications such as order confirmations, payments, delivery, security, or customer service.

XXIV. Modifications to Terms

1. We may modify these Terms due to legal, regulatory, technical, operational, or service adjustments.
2. Updated terms will be posted on this website with the last updated date listed.
3. Modifications generally apply only to website use and new orders placed after the posting; they will not retrospectively change essential terms of orders already established without legal or reasonable grounds.
4. If modifications are required by law or government agencies, such modifications may apply in accordance with statutory requirements.
5. Your continued use of the website or submission of new orders after modifications indicates your agreement to the terms then in effect.

XXV. Entire Agreement and Severability

1. These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and terms explicitly stated in the order, constitute the entire agreement between you and WOLFTOYZ regarding website use and product purchases.
2. If individual products or promotions have specific terms, those specific terms apply only to the relevant products or campaigns.
3. If any part of these Terms is found to be invalid, illegal, or unenforceable, that part will be modified or severed to the minimum extent necessary, and the remaining terms will remain in effect.
4. Our failure to immediately exercise a right does not represent a waiver of that right.
5. Unless otherwise explicitly stated in these Terms, no third party has the right to enforce these Terms.

XXVI. Governing Law and Disputes

1. These Terms and contracts arising from the use of this website or the purchase of products are governed by the laws of the Hong Kong Special Administrative Region.
2. In the event of any dispute, both parties shall first attempt to resolve it through customer service and good-faith negotiation.
3. If the dispute cannot be resolved through negotiation, both parties may bring claims to a court or relevant dispute resolution body with competent jurisdiction in accordance with applicable law.
4. These Terms shall not limit the rights of consumers to seek assistance from relevant regulatory bodies, consumer organizations, or courts under applicable law.

XXVII. Reservation of Rights

WOLFTOYZ will handle all orders and disputes reasonably in accordance with these Terms, website policies, and applicable law.

If these Terms conflict with applicable law, the applicable law shall prevail. Nothing in these Terms shall exclude, limit, or reduce the statutory rights consumers enjoy by law.